Privacy Policy and Use of Cookies

Privacy Policy

Netland Guiding is the data controller for the processing of personal data as described in this privacy policy.

In this privacy policy, we explain what types of personal data we collect and how we process it.
This privacy policy applies to netlandguiding.no.

Personal data we collect and process

We process the following categories of personal data:

• Basic information: Name, date of birth

• Contact information: Address, phone number, email address

• Special categories of personal data: Health information – if the data subject has given Netland Guiding explicit consent to the processing of personal data for one or more specific purposes pursuant to the Personal Data Act Article 9 (2) and (3).

• Payment information: Transaction details, payment methods

• Customer history and engagement: Order and delivery information, shopping cart activity, discount codes, loyalty program information, active products and agreements, as well as products and services you have had previously, including usage frequency and status of products/services

• Customer activity: Reading and action history from apps, websites, or electronic communications we send, as well as technical information about the devices you use

• Cookies: See our cookie information in our Cookie Policy below.

Personal data is collected directly from you through the information you provide to us and in connection with your use of our services and products.

How we use personal data

Service delivery/contract fulfillment
We use your personal data to fulfill our agreements with you, meaning when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Customer relationship management
We use your personal data to manage our customer relationship with you. This can include customer service, complaint handling, and error correction regarding your customer relationship. The legal basis for this processing is that it is necessary to fulfill a contract with you.

Analysis, business development, and service improvement
We continuously work to develop and improve our services and products. Much of this work involves analyzing various types of personal data, such as customer activity, customer history, and account/profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Personalized user experience
We tailor the user experience and communication to your customer relationship using personal data. The legal basis for this processing is our legitimate interest.

Sales and marketing
We use personal data for sales and marketing of our products and services, for example by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt-out of parts of this processing, for example by opting out of receiving emails from us. Additionally, we may ask for your consent to use your personal data for profiling, where we infer interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring and error correction
We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal data. The legal basis for this processing is our legitimate interest.

Security, fraud detection, and criminal acts
We process personal data to protect our users and ourselves against fraud, abuse, and criminal acts. The legal basis for this processing is our legitimate interest.

Compliance with legal obligations
In some cases, we are required to process personal data to comply with other legal obligations. For example, information related to sales that we must account for and retain under bookkeeping laws. The legal basis for this processing is that it is necessary to fulfill a legal obligation imposed on us.

Your rights

If you wish to exercise any of your rights, please contact us at arne@netlandguiding.no.

• Right to access your data:
  You may request a copy of all information we process about you. Contact the above email to exercise your right of access.

• Right to rectification:
  You have the right to request correction or supplementation of inaccurate or misleading information.

• Right to erasure:
  You have the right to have your personal data deleted without undue delay. You can request deletion at any time. However, note that information we are legally required to retain (e.g., under bookkeeping laws) will not be deleted.

• Restriction of processing:
  In some cases, you may request that we restrict the processing of your personal data. You can do this by managing consents or objections in our systems.

• Object to processing:
  If we process your data based on our tasks or legitimate interests, you have the right to object to such processing. This can be done by managing consents or objections in our systems.

• Data portability:
  You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the above email to request your data.

Complaints about our processing of personal data

We hope you will notify us if you believe we are not complying with the Personal Data Act. Please start by contacting us through your usual communication channel with us. You may also file a complaint about our processing of personal data with the Norwegian Data Protection Authority (Datatilsynet).

This privacy policy is based on a template from gdprcontrol.no

Use of Cookies

On this website, we use cookies.
This cookie statement describes the use of cookies on netlandguiding.no, as well as the purposes for which we use cookies.

Definitions:

Cookies: A technology that allows us to store and read information in your browser, which can be used for many different purposes.
First-party cookies are cookies set and used by this website.
Third-party cookies are cookies set and used by third parties, meaning other websites/services we use on this website. All third-party cookies on this website are documented by name.
This website uses both first-party and third-party cookies.

We use cookies for the following purposes:

Functional cookies
These are necessary cookies that ensure this website functions properly.

Analytics and statistics
These are cookies used for traffic measurement and analysis of usage patterns, etc.

Personalization/customization
Cookies used to customize the website based on what we know about you. For example, we may show information about products/services that we believe might interest you because you have shown interest in the product/service during previous visits to the website.

Marketing
These are cookies used to manage our marketing, for example by showing ads on other websites to people who have visited this website.

Advertisements
These are cookies used to display advertisements on this website.

This cookie statement is based on a template for cookie statements from gdprcontrol.no